FAQ

Q. How do purchase my order on the site?
 

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
 

The Ark by Kelvin Li offers various kind of Payment Methods as shown below :-
 

1. Internet Banking
    Alliance Online, Am Online, CIMB Clicks, EON Online, Hong Leong Online, RHB Online

    FPX (Maybank2U, HL Online, RHB Online, Bank Islam, PbeBank, CIMB Clicks)


2. Invoice / Cheque / Offline Bank Transfer

Bank : PUBLIC BANK
Bank Account : 3222-610407
Account Name : THE ARK BY KELVIN LI


After you made the payment, please whats app us your bank in slip at 0168609639

Note: Your purchased products will not be delivered until we have this confirmation.



Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?


Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at bykelvinli@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
 

All products transaction currency will be done in Malaysian Ringgit.

Q. How long does the delivery usually takes?
 

Delivery usually will takes about 3 working days to 21 working days depend on the receiving country of the address.

Sarawak 3 working days

Sabah & West Malaysia 7-10 working days

Singapore, Hongkong, Taiwan, Japan and Korea  7-10 working days

Other countries will check upon request by email bykelvinli@gmail.com or whats app 0168609639

 

Q. I still have doubts!


Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to bykelvinli@gmail.com or whats app 0168609639 for us to clear your doubts.