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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. The Ark by Kelvin Li will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 14days after the confirmation.

Please return your purchase to the following address:

 The Ark by Kelvin Li

 53, Wayang Street
 93000 Kuching                                                                                                                                                                                                                                                                     Sarawak Malaysia                                                                                                                                                                                                                                                                  

Please contact us at [email protected] or +6016-8609639 if you have any questions or doubts.