Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. The Ark by Kelvin Li will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:
The Ark by Kelvin Li
190, Chung Hua Garden, Foochow Road No.1, 93300 Kuching, Sarawak Malaysia

Please contact us at or  016-8609639 if you have any questions or doubts.